Manager/Director, Customer Success
Overview
The Manager/Director of Customer Success is responsible for ensuring our customers achieve value from their technology investments and have a positive, successful experience throughout their engagement with Suavis. This role oversees strategic customer relationships, supports successful delivery execution, and identifies opportunities for continued growth and partnership.
No. of Vacancies
1
Specific Skills
- 10+ years of experience in SaaS, Cloud Solutions, or Enterprise IT transformation roles.
- Experience working in SaaS, enterprise software consulting, or cloud solution environments.
- Strong relationship-building skills with both business and technical stakeholders.
- Ability to manage multiple customer engagements simultaneously.
- Deep domain expertise in Quote-to-Cash, Oracle CX/CPQ, Subscription Billing, or related enterprise platforms.
- Proven track record leading large-scale multi-phase system implementations in complex customer environments.
- Demonstrated success building executive-level relationships and influencing strategic decisions.
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- Experience leading cross-functional global delivery teams
- Oversee customer lifecycle from sales handoff through implementation, go-live, and ongoing managed support.
- Serve as the primary relationship lead and trusted advisor for assigned customer accounts.
- Guide customers through project delivery, go-live, adoption, and ongoing support phases.
- Partner with delivery teams to ensure projects stay on track and aligned to customer goals.
- Lead regular customer check-ins, business reviews, and value realization discussions.
- Ensure delivery teams are aligned to scope, timeline, customer KPIs, and contract obligations.
- Identify expansion opportunities and collaborate with sales on follow-on engagements.
- Participate in pre-sales scoping, solution strategy, and proposal development for new business pursuits.
- Help improve internal customer success processes, templates, and best practices.
- Support resource planning and issue escalation to ensure smooth delivery execution.
Responsible For
- Oversee customer lifecycle from sales handoff through implementation, go-live, and ongoing managed support.
- Serve as the primary relationship lead and trusted advisor for assigned customer accounts.
- Guide customers through project delivery, go-live, adoption, and ongoing support phases.
- Partner with delivery teams to ensure projects stay on track and aligned to customer goals.
- Lead regular customer check-ins, business reviews, and value realization discussions.
- Ensure delivery teams are aligned to scope, timeline, customer KPIs, and contract obligations.
- Identify expansion opportunities and collaborate with sales on follow-on engagements.
- Participate in pre-sales scoping, solution strategy, and proposal development for new business pursuits.
- Help improve internal customer success processes, templates, and best practices.
- Support resource planning and issue escalation to ensure smooth delivery execution.
Additional Requirements
- Prior experience at a systems integrator, consulting firm, or cloud services provider.
- Working knowledge of Oracle Cloud modules (CPQ, Subscription Management, CX Sales/Service, ERP, Integration).
- Background in scaling operational maturity in a growth-stage consulting organization.
- SAFe/Agile delivery leadership experience.
- Prior experience with other Quote-to-cash Enterprise Platforms (SFDC RLM, SAP, ServiceNow/LogikIO, etc).
Job Nature
Full Time
Experience Requirements
5-7 Years
Job Location
San Francisco(USA)
Salary
$150K-$170K Base plus Project Based Incentives ($50-$100K Potential)
Job Level
Sr. Position
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How to Apply
Interested candidates can send their resumes to careers@suavisinc.com mentioning "Job Title" in the subject line.
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